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Terms of Service & Privacy Policy

Von Neumann Systems LLC

Effective Date: 2026-07-31 | Version v2.0

IMPORTANT NOTICE TO ALL USERS: Please read these Terms of Service and Privacy Policy carefully before using the TheAwardVault platform. By creating an account or using the platform in any capacity, you agree to be legally bound by these terms. If you do not agree, you must not use the platform.

Section 1: Definitions

The following definitions apply throughout these Terms of Service and Privacy Policy:

Section 2: Account Creation, User Eligibility, and Account Terms

2.1 Age Requirements and COPPA Compliance

IMPORTANT — ACCOUNTS FOR CHILDREN AND MINORS: The Platform allows Organizations (such as schools and youth sports leagues) to issue Digital Assets to Minors. A Child (under 13) may not independently create an account or directly use the Platform without the verifiable consent of a parent or legal guardian. A Minor aged 13 to 17 may create their own account. We do not ask them for a parent or guardian's email address, and we do not notify a parent or guardian that the account exists. Where a parent or guardian set the account up before the Minor turned 13, that parent or guardian keeps their existing access until the Minor turns 18; see the Guide for Parents.

Von Neumann Systems LLC complies with the Children's Online Privacy Protection Act (COPPA). COPPA applies to Children (under 13). The following rules apply to accounts associated with Children:

The following protections apply to all Minors (under 18), including those aged 13 to 17 who created their own account:

From age 13, a Minor may exercise their own data rights directly — including requesting access to, or deletion of, their personal information — without going through a parent or guardian. For a Child (under 13), those rights are exercised by the parent or guardian.

2.2 Individual Account Creation

By creating an individual account on the Platform, you represent and warrant that:

Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify Von Neumann Systems LLC immediately of any unauthorized use of your account.

Account Longevity: Von Neumann Systems LLC intends for the Platform to serve as a permanent, long-term home for your Digital Assets. Individual accounts will not be deactivated solely due to inactivity. However, Von Neumann Systems LLC makes no guarantee of indefinite service availability; please refer to Section 8 (Service Availability and Platform Discontinuation) for applicable limitations. You are responsible for maintaining local backups of any Digital Assets you wish to preserve.

Account Termination by User: You may request termination of your account at any time by contacting Von Neumann Systems LLC at support@theawardvault.com. Upon termination, your public display vaults will be deactivated. Digital Assets previously issued by you to non-violating Recipients shall remain valid and accessible to those Recipients.

2.3 Authentication via Third-Party Identity Provider

Account creation and authentication are managed through Auth0, a third-party identity and access management provider. By creating an account, you acknowledge that your authentication credentials are processed by Auth0 and subject to Auth0's terms of service and privacy policy, in addition to these Terms.

2.4 Privacy & Data-Rights Controls

You may review and exercise your privacy choices at any time from your account's privacy controls (/account/privacy), including managing optional email preferences (digest and marketing, which are off by default) and submitting data-subject requests (access, portability, rectification, restriction, and deletion). These controls and our handling of your data are described in the Privacy Policy. To deter abuse, account creation is rate-limited per network, and automated or bulk account creation is prohibited under Section 9.

Section 3: Organization Enrollment and Terms

3.1 Organization Eligibility and Vetting

To register as an Organization on the Platform, the applicant must be a legally recognized entity (including but not limited to incorporated businesses, registered non-profits, accredited educational institutions, and chartered sports associations). The following rules govern Organization enrollment:

3.2 Organization Representative Authority

By submitting an Organization application or accepting these Terms on behalf of an Organization, the Authorized Organization Representative warrants that:

Von Neumann Systems LLC may rely on the representations of the Authorized Organization Representative without independent verification of their authority.

3.3 Organization Obligations

Organizations and their Authorized Organization Representatives agree to:

3.4 Organization Billing

Organizations are the purchasing party for Digital Assets issued through the Platform. All billing and wallet-related terms in Section 5 apply to Organizations. Individual Users who are members of an Organization do not bear personal financial liability for Digital Assets issued by that Organization through the Organization's account.

3.5 Organization Suspension and Termination

Von Neumann Systems LLC may suspend or terminate an Organization's access to the Platform if:

Upon Organization termination, Digital Assets previously issued by the Organization to individual Recipients shall remain accessible to those Recipients, subject to the provisions of Section 4.3.

Section 4: Intellectual Property & Digital Asset License Agreement

4.1 License Grant

Subject to your compliance with these Terms, Von Neumann Systems LLC grants both the Granter and the Recipient a limited, non-exclusive, revocable, non-transferable, and non-sublicensable license to download, display, and utilize the Digital Assets strictly for personal, non-commercial use.

4.2 Permitted Uses

Under this license, Users are permitted to:

4.3 Strict License Restrictions (Non-Commercial Clause)

Users are expressly prohibited from monetizing or commercially exploiting the Digital Assets. You may not:

4.4 User-Generated Content & License to Operate

Von Neumann Systems LLC claims no intellectual property ownership over the User-Generated Content (UGC) you provide. By submitting UGC (including text, logos, or custom 3D files), you grant Von Neumann Systems LLC a worldwide, royalty-free, sublicensable, and transferable license to host, store, render, composite, and display the UGC strictly for the purpose of operating, securing, and providing the Platform's services.

Retention of uploaded UGC files: Raw UGC files (such as uploaded 3D files or logos) may be retained by Von Neumann Systems LLC for a period necessary to provide the service and for backup purposes, after which they may be deleted. Von Neumann Systems LLC does not guarantee the indefinite storage of raw uploaded files. The resulting rendered Digital Asset is the primary deliverable.

4.5 User Warranties and Indemnification

By uploading UGC, the User warrants that they own all necessary rights, trademarks, and copyrights to the submitted materials. The User agrees to indemnify, defend, and hold harmless Von Neumann Systems LLC, its officers, directors, employees, and agents against any third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from copyright or trademark infringement or any other violation of third-party rights related to the User's uploaded content.

4.6 Social Sharing and Embedded Display

The Platform provides features that allow Users to share Digital Assets via third-party platforms (such as LinkedIn) or to embed Digital Asset displays on external websites using the Platform's embed tools. The following terms govern these features:

4.7 Revocation of License

The Granter retains the administrative right to revoke any Digital Asset they have previously issued, at any time. The following rules govern revocation:

4.8 Enforcement and Loss of Access

Violation of the non-commercial restrictions in Section 4.3 will result in immediate termination of the offending User's account, subject to the consequences described in Section 7.3.

4.9 Granter Issuance Representations (Lawful-Basis Attestation)

By issuing a Digital Asset to a Recipient, the Granter represents and warrants that they have a lawful basis to contact that Recipient at the address provided, and that any required consent (including parental or guardian consent where the Recipient is a Minor) has been obtained. For Canadian Recipients, the Granter must affirm a basis recognized under Canada's Anti-Spam Legislation (CASL) — a business or personal relationship, prior consent, or otherwise no notification email will be sent. These attestations are recorded and may be relied upon by Von Neumann Systems LLC.

4.10 Recipient Data Controls & Same-Granter Cooldown

Every award notification includes a one-click control allowing a Recipient to remove their information, which is separate from the permanent Unsubscribe opt-out.

Section 5: Transactions, Billing Logic & Refunds

5.1 Pricing and Payment Processing

All transactions for Digital Assets on the Platform are executed as single, non-tiered, one-time purchases. Payments are securely processed through Stripe. Von Neumann Systems LLC does not capture, store, or process full credit card numbers or sensitive financial instruments on its internal servers. User and Organization portals display only transactional metadata, billing history, and current account balances.

5.2 Sales Policy

All sales and transactions are final at the time of purchase, except as expressly provided in Section 5.3 (Accidental Creation & Limited Refund Policy). The failure or refusal of a designated Recipient to create an account, accept the transfer, or download the Digital Asset does not constitute grounds for a refund.

5.3 Accidental Creation & Limited Refund Policy

Users who initiate a transaction in error may request a refund under the Accidental Creation policy, subject to the following conditions:

5.4 Granter Revocation — No Refund Entitlement

A Granter may unilaterally revoke a Digital Asset pursuant to Section 4.7. For clarity, revocation is a separate administrative action from a refund request under Section 5.3. Revocation of a Digital Asset does not entitle the Granter to any refund, credit, or reimbursement. A Granter who wishes to seek a refund must separately submit a refund request under Section 5.3, subject to the eligibility requirements therein.

5.5 Fraud, Chargebacks, and Dispute Handling

Von Neumann Systems LLC actively monitors for fraudulent transactions. In the event of confirmed fraud, unauthorized payment usage, or a formal chargeback initiated via a payment processor or issuing bank, Von Neumann Systems LLC will immediately revoke the disputed Digital Assets and return the disputed funds to the applicable financial institution. Von Neumann Systems LLC reserves the right to immediately suspend or permanently terminate the accounts of any Users involved in fraudulent activities or invalid chargeback disputes.

5.6 Billing History Access & Audit Controls

A User's billing history and account balance are accessible through the User's personal dashboard. Access may also be granted to explicitly authorized delegated administrators and Von Neumann Systems LLC employees. All secondary access to User billing histories by delegated admins or employees is authenticated, strictly gated, and subject to internal audit logging.

Section 6: Employee and Delegated Administrator Portal Terms

6.1 Scope

Von Neumann Systems LLC operates an internal employee portal and permits Organizations to designate delegated administrators with scoped access to Platform data. This Section governs all such access.

6.2 Role-Based Access Control

Access to the employee and delegated administrator portal is governed by role-based access control (RBAC). The following roles are defined:

6.3 Employee and Delegated Admin Obligations

All individuals with access to the employee or delegated administrator portal agree to:

Von Neumann Systems LLC personnel access to User records is logged and subject to peer-reviewed internal audit. Unauthorized access by Von Neumann Systems LLC personnel is a violation of company policy and may constitute a violation of applicable law.

6.4 Contractor Access

Where Von Neumann Systems LLC engages contractors or third-party service providers who require access to Platform data, such access is governed by written data processing agreements requiring the same data protection standards as apply to Von Neumann Systems LLC employees. Such contractors are not permitted to use Platform data for any purpose other than performing the services contracted.

6.5 Termination of Access

Access credentials for the employee and delegated administrator portal will be promptly revoked upon termination of employment, end of a contractor engagement, or removal of an Organization's delegated administrator designation. Von Neumann Systems LLC and Organizations are each responsible for managing the timely revocation of their respective authorized users' access.

Section 7: Enforcement & Account Termination

7.1 Right to Monitor and Audit

Von Neumann Systems LLC reserves the right, but assumes no obligation, to monitor the Platform, public display vaults, and User-Generated Content for violations of these Terms, including suspected violations of the non-commercial license restrictions of Section 4.3 and prohibited conduct under Section 9.

7.2 Termination for Cause

Von Neumann Systems LLC may immediately suspend or permanently terminate a User's or Organization's account, without prior notice or liability, if the account is found — or reasonably suspected — to be in violation of these Terms. This includes, but is not limited to, unauthorized commercial exploitation of Digital Assets, commercial 3D printing, prohibited data extraction, fraudulent transactions, or violation of the COPPA-related obligations of Section 2.1.

7.3 Structural Consequences of Termination

Upon termination of an account for cause, the following mechanics will be executed simultaneously:

7.4 Automated Send Suspension & Domain Controls

To protect Recipients and email deliverability, Von Neumann Systems LLC may automatically suspend a Granter's ability to send Digital Assets where rolling complaint or bounce rates exceed defined thresholds, and may block disposable or known-spam sending domains. A send suspension affects sending only — it does not remove access to previously issued or received Digital Assets — and is subject to a human review and appeal path. This anti-abuse measure is separate from termination for cause under Section 7.2.

7.5 Survivability of Provisions

Upon termination of a User's account for any reason, all provisions of these Terms which by their nature should survive termination shall survive, including without limitation Sections 4.4 (UGC License), 4.5 (User Warranties and Indemnification), 5.2 (Sales Policy), 5.5 (Fraud and Chargeback Handling), 7.3 (Structural Consequences), 10 (Disclaimers), 11 (Limitation of Liability), 12 (User Indemnification of Von Neumann Systems LLC), and 13 (Governing Law and Dispute Resolution).

Section 8: Service Availability and Platform Discontinuation

8.1 No Service Level Guarantee

THE PLATFORM IS PROVIDED ON AN "AS AVAILABLE" BASIS. VON NEUMANN SYSTEMS LLC MAKES NO GUARANTEE OF ANY SPECIFIC LEVEL OF UPTIME, AVAILABILITY, OR PERFORMANCE.

The Platform may be subject to interruptions, outages, maintenance windows, or degraded performance without notice. Von Neumann Systems LLC shall not be liable to any User or Organization for any loss arising from Platform unavailability.

8.2 Modification and Discontinuation of Service

Von Neumann Systems LLC reserves the right, at its sole discretion, to modify, suspend, or permanently discontinue the Platform or any of its underlying services at any time, with or without notice. Von Neumann Systems LLC shall not be liable to any Granter, Recipient, Organization, or third party for any modification, suspension, or business dissolution.

8.3 User Responsibility for Local Backups

While Von Neumann Systems LLC intends for the Platform to serve as a long-term home for Digital Assets, the Platform does not guarantee permanent or indefinite cloud storage. Users are expressly instructed and solely responsible for downloading and maintaining secure local backups of their licensed 2.5D composite images and raw 3D files. In the event of platform discontinuation, account termination, or business dissolution, Von Neumann Systems LLC makes no guarantee that online display vaults or historical files will remain accessible.

Section 9: Prohibited Conduct and Automated Data Extraction

9.1 Prohibition on Scraping and Automated Data Extraction

Users who have agreed to these Terms are strictly prohibited from utilizing any automated means, including robots, spiders, scrapers, web crawlers, data mining tools, or AI-driven agents, to access, interact with, or extract data from the Platform. This prohibition applies to all Platform content accessible to authenticated Users.

Von Neumann Systems LLC may employ technical measures — including rate limiting, bot detection, and access blocking — to detect and prevent unauthorized automated access. Von Neumann Systems LLC makes no representation that technical measures will prevent all unauthorized access; legal enforcement against violating Users who accepted these Terms remains available regardless of whether technical measures were bypassed.

9.2 Prohibition on Data Processing and AI Training

Users may not copy, extract, or harvest any Digital Assets, textual data, or User metadata from the Platform for the purpose of developing, training, fine-tuning, or validating any artificial intelligence or machine learning models, or for processing into consumer profiles or datasets for sale to third parties.

9.3 Prohibited Account & Send Abuse

Users may not create sockpuppet or duplicate accounts, evade Platform send limits or cooldowns, or supply Recipient contact details without a lawful basis to contact them. Von Neumann Systems LLC employs pseudonymous correlation detection to identify such abuse for human review and may suspend or terminate accounts involved, consistent with Sections 7.2 and 7.4.

Section 10: Disclaimer of Warranties

THE PLATFORM, DIGITAL ASSETS, AND ALL RELATED SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VON NEUMANN SYSTEMS LLC EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO: IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. VON NEUMANN SYSTEMS LLC DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; THAT DEFECTS WILL BE CORRECTED; OR THAT THE PLATFORM OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF HARMFUL COMPONENTS. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY VON NEUMANN SYSTEMS LLC OR ITS AUTHORIZED REPRESENTATIVES SHALL CREATE A WARRANTY.

Section 11: Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VON NEUMANN SYSTEMS LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, OR AGENTS BE LIABLE TO ANY USER OR ORGANIZATION FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE PLATFORM OR DIGITAL ASSETS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT VON NEUMANN SYSTEMS LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

To the fullest extent permitted by applicable law, Von Neumann Systems LLC's total cumulative liability to any User or Organization for any claim arising out of or related to these Terms, the Platform, or any Digital Asset shall not exceed the greater of: (a) the total amount paid by the User or Organization to Von Neumann Systems LLC in the twelve (12) months immediately preceding the event giving rise to the claim; or (b) twenty-five U.S. dollars ($25.00). Some jurisdictions do not allow the exclusion or limitation of certain damages; in such jurisdictions, Von Neumann Systems LLC's liability shall be limited to the greatest extent permitted by law.

Section 12: User and Organization Indemnification of Von Neumann Systems LLC

To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Von Neumann Systems LLC, its officers, directors, members, employees, contractors, licensors, and agents from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

Von Neumann Systems LLC reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with Von Neumann Systems LLC's defense of that claim.

Section 13: Modifications to Terms of Service

13.1 Right to Modify

Von Neumann Systems LLC reserves the right, at its sole discretion, to update, modify, or replace these Terms at any time.

13.2 Notification of Changes

13.3 Acceptance of Modified Terms

A User's continued access to or use of the Platform after the effective date of any modifications constitutes formal acceptance of the updated Terms. If a User does not agree to the new Terms, their sole remedy is to cease using the Platform and terminate their account.

Section 14: International Use and Export Compliance

14.1 Geographic Restrictions

Von Neumann Systems LLC is based in the State of California, United States. The Platform is provided for use primarily by persons located in the United States. Von Neumann Systems LLC makes no representation that the Platform is appropriate or legally available for use outside the United States. Users who access the Platform from outside the United States do so at their own initiative and are solely responsible for compliance with local laws.

14.2 Export Controls

Digital Assets, including all 3D files and related technology, are subject to United States export control laws and regulations. Users agree not to export, re-export, or transfer, directly or indirectly, any Digital Assets or Platform technology in violation of United States law.

Section 15: Governing Law and Dispute Resolution

15.1 Governing Law and Venue

These Terms, and any dispute arising out of or in connection with them, shall be governed by and construed in accordance with the laws of the State of California, United States, without giving effect to any choice or conflict of law provision. Any legal action arising out of these Terms or the Platform shall be instituted exclusively in the federal or state courts located in Santa Clara County, California. You waive all objections to the exercise of jurisdiction over you by such courts.

15.2 Binding Arbitration Agreement

By agreeing to these Terms, you agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, the Digital Assets, or the breach, termination, enforcement, interpretation, or validity thereof, shall be resolved through final and binding arbitration.

15.3 Class Action and Jury Trial Waiver

Any arbitration or proceeding shall be limited to the dispute between Von Neumann Systems LLC and you individually. There is no right or authority for any dispute to be arbitrated on a class action basis.

YOU AND VON NEUMANN SYSTEMS LLC HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY, except as provided in Section 15.2.

15.4 Thirty-Day Right to Opt Out

You have the right to opt out of the binding arbitration and class action waiver provisions set forth in Sections 15.2 and 15.3 by sending written notice of your decision to opt out to Von Neumann Systems LLC within thirty (30) days of your first use of the Platform or initial creation of an account, whichever is earlier.

Von Neumann Systems LLC

Santa Clara County, California, United States

Contact: legal@theawardvault.com

Last Updated: 2026-07-31